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ServiceMax\uff1a\u5927\u578b\u8bbe\u5907\u5236\u9020\u4e0e\u80fd\u6e90\u884c\u4e1a\u7684\u56fd\u9645\u6807\u6746<\/h3>\n<p>\u4f5c\u4e3a\u88abGE\u6536\u8d2d\u540e\u53c8\u72ec\u7acb\u51fa\u6765\u7684\u5168\u7403\u9886\u5bfc\u8005\uff0cServiceMax\u4ee3\u8868\u4e86\u73b0\u573a\u670d\u52a1\u7ba1\u7406\u9886\u57df\u7684\u9876\u7ea7\u6c34\u51c6\uff0c\u5c24\u5176\u5728\u590d\u6742\u8bbe\u5907\u548c\u8d44\u4ea7\u7ba1\u7406\u65b9\u9762\u3002<\/p>\n<ul>\n<li><strong>\u6838\u5fc3\u80fd\u529b\uff1a<\/strong> 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\u76ee\u6807\u5ba2\u6237\u975e\u5e38\u660e\u786e\uff0c\u5373\u8d44\u4ea7\u4ef7\u503c\u9ad8\u3001\u7ef4\u4fdd\u903b\u8f91\u590d\u6742\u7684\u5927\u578b\u8bbe\u5907\u5236\u9020\u5546\u3001\u80fd\u6e90\u516c\u53f8\u3001\u533b\u7597\u8bbe\u5907\u4f01\u4e1a\u3002\u9ad8\u6602\u7684\u5b9e\u65bd\u6210\u672c\u548c\u5bf9\u6d77\u5916\u8f6f\u4ef6\u7684\u9002\u5e94\u6027\u8981\u6c42\uff0c\u4f7f\u5176\u4e0d\u9002\u5408\u56fd\u5185\u5927\u591a\u6570\u4e2d\u5c0f\u4f01\u4e1a\u3002<\/li>\n<li><strong>\u4e00\u53e5\u8bdd\u5c0f\u7ed3\uff1a<\/strong> \u529f\u80fd\u6df1\u5ea6\u65e0\u53ef\u6311\u5254\uff0c\u662f\u9884\u7b97\u5145\u8db3\u3001\u4e1a\u52a1\u6781\u5176\u590d\u6742\u7684\u5934\u90e8\u4f01\u4e1a\u7684\u201c\u91cd\u6b66\u5668\u201d\u3002<\/li>\n<\/ul>\n<h3>3. \u7eb7\u4eab\u9500\u5ba2\uff1a\u4eceCRM\u5ef6\u4f38\u7684\u8fde\u63a5\u578b\u670d\u52a1\u7ba1\u7406\u5e73\u53f0<\/h3>\n<p>\u7eb7\u4eab\u9500\u5ba2\u7684\u5b9a\u4f4d\u662f\u201c\u8fde\u63a5\u578bCRM\u201d\uff0c\u5176\u552e\u540e\u670d\u52a1\u7ba1\u7406\u5e76\u975e\u4e00\u4e2a\u5b64\u7acb\u7684\u6a21\u5757\uff0c\u800c\u662f\u5176\u8425\u9500\u3001\u9500\u552e\u3001\u670d\u52a1\u4e00\u4f53\u5316\u95ed\u73af\u4e2d\u7684\u5173\u952e\u4e00\u73af\u3002<\/p>\n<ul>\n<li><strong>\u6838\u5fc3\u80fd\u529b\uff1a<\/strong> \u5b83\u7684\u6838\u5fc3\u4f18\u52bf\u5728\u4e8e\u201c\u8fde\u63a5\u201d\u3002\u9996\u5148\u662f\u8fde\u63a5\u4e86\u524d\u7aef\u7684\u9500\u552e\u4e0e\u540e\u7aef\u7684\u670d\u52a1\uff0c\u4f7f\u5f97\u670d\u52a1\u56e2\u961f\u80fd\u770b\u5230\u5ba2\u6237\u7684\u5168\u90e8\u5386\u53f2\u4ea4\u4e92\u4fe1\u606f\uff0c\u4e3a\u670d\u52a1\u63d0\u4f9b\u7cbe\u51c6\u4e0a\u4e0b\u6587\u3002\u5176\u6b21\uff0c\u5b83\u901a\u8fc7\u5f3a\u5927\u7684PaaS\u5e73\u53f0\uff0c\u80fd\u591f\u7075\u6d3b\u5b9a\u5236\u7b26\u5408\u7279\u5b9a\u884c\u4e1a\u9700\u6c42\u7684\u4e1a\u52a1\u6d41\u7a0b\uff0c\u5982\u5907\u4ef6\u7684\u590d\u6742\u5ba1\u6279\u3001\u670d\u52a1\u8d39\u7528\u7684\u81ea\u52a8\u6838\u7b97\u7b49\u3002\u5176\u79fb\u52a8\u7aef\u7684\u4f53\u9a8c\u548c\u534f\u540c\u529e\u516c\u80fd\u529b\u4e5f\u7ee7\u627f\u4e86\u5176CRM\u4ea7\u54c1\u7684\u4f18\u52bf\u3002<\/li>\n<li><strong>\u9002\u7528\u573a\u666f\uff1a<\/strong> 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\u4efb\u52a1\u6613\uff1a\u8f7b\u91cf\u7ea7\u3001\u805a\u7126\u79fb\u52a8\u6d3e\u5355\u7684\u5c0f\u56e2\u961f\u5229\u5668<\/h3>\n<p>\u4efb\u52a1\u6613\u662f\u4e00\u6b3e\u975e\u5e38\u8f7b\u91cf\u5316\u7684\u5916\u52e4\u7ba1\u7406\u5de5\u5177\uff0c\u5176\u4ea7\u54c1\u8bbe\u8ba1\u54f2\u5b66\u662f\u201c\u7b80\u5355\u76f4\u63a5\u201d\uff0c\u805a\u7126\u4e8e\u89e3\u51b3\u4e2d\u5c0f\u56e2\u961f\u6700\u6838\u5fc3\u7684\u6d3e\u5355\u4e0e\u4eba\u5458\u5b9a\u4f4d\u95ee\u9898\u3002<\/p>\n<ul>\n<li><strong>\u6838\u5fc3\u80fd\u529b\uff1a<\/strong> \u4ea7\u54c1\u529f\u80fd\u76f4\u51fb\u75db\u70b9\uff0c\u56f4\u7ed5\u201c\u6d3e\u5355-\u63a5\u5355-\u6267\u884c-\u53cd\u9988\u201d\u8fd9\u4e00\u4e3b\u7ebf\uff0c\u6ca1\u6709\u5197\u4f59\u529f\u80fd\u3002\u5176\u79fb\u52a8\u7aef\u64cd\u4f5c\u7b80\u5355\uff0c\u4e0a\u624b\u5feb\uff0c\u5bf9\u4e00\u7ebf\u4eba\u5458\u7684\u57f9\u8bad\u6210\u672c\u6781\u4f4e\u3002\u57fa\u4e8e\u5730\u7406\u4f4d\u7f6e\u7684\u8f68\u8ff9\u7ba1\u7406\u3001\u8003\u52e4\u6253\u5361\u7b49\u529f\u80fd\u4e5f\u505a\u5f97\u975e\u5e38\u624e\u5b9e\u3002<\/li>\n<li><strong>\u9002\u7528\u573a\u666f\uff1a<\/strong> 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Zoho FSM\uff1a\u529f\u80fd\u5168\u9762\u7684\u9ad8\u6027\u4ef7\u6bd4\u9009\u62e9<\/h3>\n<p>Zoho\u4f5c\u4e3a\u56fd\u9645\u77e5\u540d\u7684SaaS\u5957\u4ef6\u5382\u5546\uff0c\u5176\u73b0\u573a\u670d\u52a1\u7ba1\u7406\uff08FSM\uff09\u4ea7\u54c1\u5ef6\u7eed\u4e86\u5176\u4e00\u8d2f\u7684\u201c\u529f\u80fd\u5168\u9762\u3001\u4ef7\u683c\u4eb2\u6c11\u201d\u7684\u7279\u70b9\u3002<\/p>\n<ul>\n<li><strong>\u6838\u5fc3\u80fd\u529b\uff1a<\/strong> Zoho 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